Security & Privacy
WaterTruckDepot.com is a website of Pavement Technologies International Corporation.
Our postal address is:
1525 Western Ave
Albany, NY 12203
We can be reached online through our online Customer Service center. We can be contacted by phone at (518) 218-7676, which is our customer service call center.
We electronically verify each transaction with the credit company, processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and fulfilling your order.
From time to time, we may notify you of special offers that take into consideration your historic purchasing activity with us. We do not share or otherwise sell your contact information to unrelated third parties.
*Emails: Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order. An exception to this is our Newsletters (more information below).
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses WaterTruckDepot.com. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at WaterTruckDepot.com if we cannot recognize you, we want you to be aware that these tools exist.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, if you disable cookies, you will not be able to purchase from the web site. We recommend that you leave them turned on or please contact our Customer Service to have your order placed.
Emails and Newsletters
Because we value your right to privacy, we do not sell or otherwise share your contact information to unrelated third parties. WaterTruckDepot and our Network of Stores use email as one of the primary methods of communicating with our customers. The emails we send may be related to a variety of issues, including:
- A direct response to an inquiry,
- Communication concerning an order (receipt, shipping confirmation, etc.), or
- Promotional emails you have indicated you wish to receive.
From time to time, we may notify you of special offers based on your purchasing history with us. If you create a Saved Cart, or have one created by our staff, you may receive follow-up emails related to this Cart. You may unsubscribe at any time by following the simple instructions contained in the emails. Unsubscribing will not apply to any future Saved Carts that are created. If you have signed up to receive our promotional emails and wish to stop your subscription, you’ll find easy-to-follow unsubscribe instructions in each promotional email. You may also change your subscription status at any time.
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
Conditions of Use, Notices, and Revisions
If you choose to visit WaterTruckDepot.com, your visit and any dispute over privacy is subject to this notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of New York. If you have any concern about privacy at WaterTruckDepot.com, please send a thorough description to our Customer Service team and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. Please check our website frequently to see recent changes.
Terms and Conditions
WaterTruckDepot offers used and consigned products which are provided ‘As Is’, without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. WaterTruckDepot neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this product. WaterTruckDepot shall not be liable for any loss of profits, business, goodwill, data, interruption of business, nor for incidental or consequential merchantability or fitness of purpose or damages related to this agreement.
New Equipment Product Warranty
Most new products are sold with a warranty. Refer to your warranty contract for details. You may be required to register your item for warranty and or to submit a warranty claim form along with a copy of your bill of sale. Warranty start date begins on the date of delivery regardless of when the item is put into service. For warranty of OEM parts you may need to register the part in a similar manner as noted above and submit your warranty claim directly to the manufacturer.
Used Equipment Product Warranty
Most of our used products do not carry a warranty and are sold as-is. However, some equipment may have a limited warranty covering the value of the machine and/or its parts. WaterTruckDepot has the option of repairing any defective parts or equipment or replacing the part or equipment with new or used parts or equipment. If replacement parts or equipment are not in stock, WaterTruckDepot will make every effort to provide the customer with a replacement part or equipment in as timely a manner as possible.
If a new or used equipment warranty includes service costs, it may be necessary for WaterTruckDepot to send a technician onsite and it is the customer’s responsibility to accommodate the necessary access to the equipment for repairs during typical business hours. It may be necessary for the equipment to be brought to a service center in which case it is the customer’s responsibility to load unload and transport the equipment to and from the service center and the customer accepts all liability and costs associated with transportation. Shipping of replacement parts is at the customer’s expense. Parts must be returned to WaterTruckDepot for inspection to determine the cause of failure. Replacement parts costs plus freight are initially at the customer’s expense. Once the customer returns the defective part to WaterTruckDepot, if the cause of failure is due to a manufacturer defect, then the customer will be issued a refund for the cost of the part and shipping.
If a used product warranty is misstated on the website, indicating that there is a warranty when in fact there is no warranty, then the customer’s invoice shall prevail in determining whether or not a warranty is included. Warranties may have specific restrictions and these restrictions are outlined on your invoice. Some products sold by or through WaterTruckDepot carry only the warranty of the original manufacturer, at whatever terms that warranty may have been. Products purchased through WaterTruckDepot.com bear no warranty of merchantability, and as such, WaterTruckDepot.com is not responsible for warranty defects of any kind for products purchased through its online shopping cart. Product warranty and defect issues should be addressed directly to the manufacturer of the product in question.
Errors on www.WaterTruckDepot.com and or related documents
While WaterTruckDepot makes every effort to provide accurate machinery information, we assumes no responsibility for errors and/or omissions, concerning machinery condition or specifications such as but not limited to year, make, model, hours, VIN, serial numbers, that may appear on our website, and or our document or other publications which are referenced, linked or related to items for sale.
Information presented could include technical or other inaccuracies. Changes are periodically added to the information, and WaterTruckDepot may change the product information described in this document at any time. WaterTruckDepot reserves the right to correct errors and/or update the content on www.WaterTruckDepot.com and related documents at any time and without notice.
Contact your local dealer or the equipment manufacturer for further information before relying on any information contained herein.
Photos may show optional equipment or equipment that is not included. Refer to the terms and conditions found on your quotation or invoice to determine what is included with your purchase.
Propane tanks are not included with used equipment. Due to FMCSR, Federal Motor Carrier Safety Regulations and state shipping regulations (which vary from state to state) propane tanks are ‘NOT’ include with used equipment. However, If the buyer is picking up the equipment from our facility, then propane tanks may be included.
Cancellation of Orders
WaterTruckDepot reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, regardless of whether or not the order has been confirmed or your credit card has been charged. If your order is canceled after your payment has been processed, WaterTruckDepot will issue a full refund, in the form of the original payment. In the event that, for any reason, payment cannot be returned to you in original form after cancellation of your order, WaterTruckDepot will issue store credit to you. Store credit may be used to purchase items through www.WaterTruckDepot.com only, has no cash value and is not transferable.
Limitations and Exclusions
WaterTruckDepot reserves the right to change pricing, terms, specifications and warranties without notice. In addition, we may revise these terms and conditions at any time by updating the website.
Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of products sold, including the right to prohibit sales to re-sellers. Prices listed on www.WaterTruckDepot.com may not include shipping, handling, tax, export duties and insurance.
Payment Types Accepted
MasterCard and Visa are accepted for certain products. Some products, generally the more expensive products, require payment by cash, check, certified bank check or wire. You may purchase multiple products in a single order. WaterTruckDepot accepts only one credit card for each order. WaterTruckDepot does accept online-only and virtual credit cards issued by MasterCard and Visa only.
Wire Transfers: We accept domestic and international wire payments
Check: Company checks and bank certified funds
Sales tax policy
WaterTruckDepot does business throughout the United States and accordingly collects sales and use tax as required by applicable law. Your confirmation of your order total will reflect any applicable FET (federal excise tax), state and local sales tax. WaterTruckDepot collects sales tax for items sold to customer in New York. WaterTruckDepot is not licensed to collect sales tax for other states. If WaterTruckDepot ships to a business located in New York then the tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped to. Items picked up from our New York location are taxed at a rate of 8% or the posted state plus Albany County tax rate at the time of your purchase.
Tax Exempt Entities
Tax exempt entities are responsible for submitting to us the proper tax exempt documents.
For any online purchase of a tax-exempt item during a sales tax holiday period, by completing the purchase, you certify that the item is being purchased for personal use only and you agree to assume liability for the applicable tax if the item is used for a purpose other than personal use. You the buyer agree to take full responsibility for the payment of all applicable taxes that may be due in your state or in the state to which the item/s are delivered. For vehicles or trailers being registered with a department of motor vehicle, taxes are often collected by the state agency at the time of registration.
WaterTruckDepot ships worldwide and can generally ship or assist you with shipping your item/s overseas. We can recommend a shipper and a broker for these purposes.
Shipping to Canada or Mexico
If your purchased item is being shipped to Canada or Mexico, it will be necessary for you to attain the services of a customs broker. Your broker will be able to verify any applicable customs, duties and/or import fees.
WaterTruckDepot uses a variety of common carriers for shipping based on what is the most cost effective and reliable service at the time an order is placed. There are times when those common carriers are unable to provide on-time delivery, including but not limited to during extreme weather situations, national emergencies, extreme holiday periods and other times. While WaterTruckDepot does everything in its power to insure products are shipped efficiently and quickly, once a package is entrusted to a common carrier, WaterTruckDepot is no longer responsible for the timeliness of delivery.
Product Damage During Delivery
Once a package is entrusted to a common carrier, WaterTruckDepot is no longer responsible for the condition of products upon delivery. WaterTruckDepot makes every effort to ensure that your product/s are being transported by a reliable carrier. Issues with shipping should be addressed directly to the common carrier entrusted with your package.
Unloading Products Upon Delivery
The buyer herein accepts full responsibility for unloading cargo from truck. Buyer is responsible for off-loading cargo and all related charges. The customer should have the necessary means to offload products, which may require a fork lift, loading dock, crane or roll-back truck.
During the unloading of large machinery the shipping company allows 2 hours for unloading from trailer. If additional time is required for unloading, the carrier may charge additional fees and these fees are the full responsibility of the buyer and these additional fees will be charged to the buyers account or, if the buyer paid by credit card, the charge will be assessed to the buyer’s credit card.
Address Correction and Intercept Charges
Its the responsibility of the person that has placed the order to make sure that the order is going to the correct location. Please have the correct recipient name, street address, city, zip code, company name and suite or apt # if necessary. When an order is placed on our site you have agreed to provide us with the correct address. If WaterTruckDepot is billed a service charge through the common carrier entrusted with delivery of your package for your providing an incorrect address, WaterTruckDepot reserves the right to bill the credit card that you made payment with for the exact amount of the service charge that WaterTruckDepot was billed by the common carrier chosen to deliver you package. WaterTruckDepot will provide you, upon request, with verification of the charge.
We strongly urge every customer to inspect the equipment before buying it. This is the only sure way to determine that the equipment is exactly what you want. If you can’t inspect the equipment yourself then we urge you to utilize an asset verification company such as QuikTrax.com, SGS.com or wegolook.com.
Thank you for shopping with WaterTruckDepot.com